If you are unhappy with an item, please return it unused within 7 working days and we will refund the price. Contact us by phone or email. We do not pay for return postage unless the goods are faulty. We recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by Handprinted. Your statutory rights are not affected. The item must still be in mint, resaleable condition. Cut fabric lengths or special orders are not eligible for a refund. We reserve the right to charge any delivery costs incurred by Handprinted.